FAQ / RFQ
You can click on the RFQ tab in the main menu. The estimates will be sent to your email id at the earliest free of charge.
You can send your order request to our mail id directly at firstname.lastname@example.org. Our Sales team will contact you immediately and will provide the necessary information on your order acceptance.
For Art Work :
We prefer to have your file in .jpg format . However, the following formats are also acceptable : .jpeg, .zip, .pdf, – size limit – 5 MB
For Digitizing :
We prefer to have your file in .jpg format . However, the following formats are also acceptable : .jpeg, .zip, .eps, .pdf, .bmp, .ai..gif, .tif -size limit – 10 MB
Pulse output file format : .pxf, .pof, .psf, .dst, .tbf, .pes, .dsb, .emd, .sew, .jef,. exp, .pcm,.pcs,.sd,.xxx,.hus,.shv,.vip,.dsz,.zsk
Wilcom ES output file format : design files (.emb), wilcom ess (.ess), wilcom esl(.esl), hiraoka dat ( .dat), hiraokavep (.vep), saurer slc (.sas), wilcom plauen(.t10), wilcom saurer (.t15), time& space jd (.mjd), tajima(.dst), melco(.exp), melco(.cnd), barudan(.dsb), zsk(.dsz), toyoto (.100),barudan(.u??), pfaff(.ksm), happy (.tap), tajima(.t01), barudan (.t03), zanks(.t04), zsk(.t05), pfaff(.t09), compucon (.xxx), janome /elna/Kenmore(.sew), janome /elna/Kenmore (.jef), husqvarna/Viking (.hus), deco, brother, babylock(\.pes), deco, brother, babylock(.pec),pfaff(.pcs), pfaff(.pcd), pfaff(.pcq), poem,huskygrm, singer eu (.csd)
a) Our pricing for artwork is based on actual man hours.
b) Our pricing for digitizing is based on per 1000 stitches.
c) For bulk orders and special orders, the pricing plan is negotiable and attractive.
Simple files will be given within 4-6 working hours. Most of the other files will be given within 12-24 working hours. Under no circumstances, any file will be given after of 48 working hours.
Rush Service orders will be given within 6 working hours.
We shall send your completed file to your registered email id. Alternatively you can download your files from our website.
We accept payment by Visa / MasterCard / American Express. Payment gate way – PayPal.
Also we accept payment directly through PayPal and Wire Transfer.
Sure. All files will be given to you after our Quality Assurance team’s stringent quality checks.